Help Center

Help Center - Frequently Asked Questions Find answers to the most common questions about using iExam World platform, managing your account, and getting the most out of your learning experience. 🚀 Getting Started How do I create an account? Click "Sign Up" on the homepage, enter your mobile number, and verify with the OTP sent to your phone. You can also sign up using Google OAuth for quick access. How do I enroll in a course? Browse our courses, click on any course that interests you, and click "Enroll Now". You can choose from various payment options including one-time payment or subscription plans. Is there a mobile app available? Our platform is mobile-responsive and works perfectly in your mobile browser. You can bookmark it on your home screen for easy access like a native app. 📚 Courses & Content What types of courses do you offer? We specialize in Banking, Finance, Insurance, and Investment courses. Our offerings include JAIIB, CAIIB, FRM, CFA preparation, Mock Tests, Video Lectures, and comprehensive study materials. How long do I have access to a course? Course access varies by plan. Most courses offer 6-12 months access, while lifetime plans provide permanent access. Check individual course details for specific access periods. Can I download videos for offline viewing? Currently, our videos are streaming-only to ensure content security and provide the latest updates. However, you can access them anytime with an internet connection. Are study materials updated regularly? Yes! We regularly update our content to reflect the latest syllabus changes, exam patterns, and industry trends. All enrolled students get access to updated materials automatically. 💳 Payments & Billing What payment methods do you accept? We accept all major payment methods including Credit/Debit Cards, Net Banking, UPI, PayPal, Razorpay, and Instamojo. All transactions are secure and encrypted. Do you offer refunds? No. All purchases on iExam World are final and non-refundable. Every course has a free demo, so please try it before buying. Duplicate or failed payments are corrected - see our Refund Policy. Can I get an invoice for my purchase? Absolutely! You'll receive an email invoice immediately after successful payment. You can also download invoices from your profile's payment history section. 🛠️ Technical Support I'm having trouble logging in. What should I do? Try resetting your password using the "Forgot Password" link. If the issue persists, clear your browser cache or try a different browser. Contact support at +91 98118 96425 for immediate help. Videos are not playing properly. How do I fix this? Ensure you have a stable internet connection. Try refreshing the page or switching to a different browser. If problems persist, check your internet speed or contact technical support. How do I report a bug or technical issue? Email us at harishchandtiwari@gmail.com with a detailed description of the issue, including screenshots if possible. Our technical team resp